We strive in excellent quality of service and relationships

Our Promise

We are committed to making a contribution to the community we live and work in, striving every day to create better products, with greater care, both from the standpoint of hygiene and the nutritional benefit.

We strive for excellence in quality, in delivery, in service and in relationship building. This is the philosophy that we strive daily to pursue to serve our Clients with respect. This has made Capwell Industries a leader and a key player in the consumable goods industry in Kenya.

Supplier Statement

Building strong relationships is the cornerstone of our success. We place particular value in our supplier partnerships and thanks to the help of a diverse range of suppliers and advisors, we are able to serve our clients, shareholders, communities and employees more efficiently.

Quality of our supplier relationships has a direct impact on our competitive position thus our suppliers’ products and services affect the quality of our own products and services.

As such, we seek to work with those suppliers who provide the best combination of price, quality and capability to meet our needs.

We are committed to holding ourselves and our supplier community to the highest standards of business conduct and integrity. We have a zero tolerance policy for breaches of ethics and expect our suppliers to adhere to the strict guidelines of our supplier code of conduct.

Our supplier selection process is stringent and allows us to use only suppliers that meet our specific needs hence actively manage our suppliers and monitor their ongoing performance to promote and build the best possible relationship between our firms.

We seek to enhance the Capwell Industries team through establishing relationships with a diverse range of suppliers who share our goals and values.

Customer Statement

Customer Service is the epitome of Capwell Industries. Our commitment to customer service is underpinned by the company’s values including fairness, respect, integrity and responsibility. We aim to design and deliver flexible, innovative and reliable services and products which meet and exceed our customers’ expectations.

  • – We will treat you with dignity and respect at all times.
  • – We will treat you as an individual and your case as unique.
  • – We will be open and honest with you and follow through on our commitments. We will communicate how and why we have made our decisions.
  • – We will be trustworthy, accountable and provide quality products and services.
  • – We will take responsibility for our actions and place you at the centre of our decision making.
  • – We will welcome your feedback and the opportunity to improve our services.